Coverage included with your label
Most UPS, FedEx and USPS services include carrier liability up to $100 of declared value. Coverage and exclusions follow the carrier’s terms.
Adding insurance
For an item worth more than $100, add insurance when you create the shipment and enter the declared value.
Requiring a signature
Choose adult signature on the shipment and the carrier collects a signature from an adult at delivery. Use it for valuable items or when the package should not be left at the door.
Packing to prevent damage
- Use a sturdy box in good condition. Boxes that have been shipped before are weaker.
- Leave room for about 2 inches of cushioning on every side, and fill empty space so the item cannot move.
- Wrap each item separately when you ship more than one.
- Seal every seam with packing tape, and remove or cover old labels and barcodes.
If a package arrives damaged or goes missing
- Track the package to see the latest carrier scans.
- If it arrived damaged, keep the box and all packing material, and take photos of the box, the packing and the item.
- Contact us with the tracking number, the photos and proof of the item value, such as an invoice.
Claims have a deadline. The reporting window and how claims are paid are in our Refund & Cancellation Policy.