When you can cancel
You can cancel a label the carrier has not scanned yet. Once the package is dropped off or picked up, the label counts as used and cannot be cancelled. How long after purchase you can cancel is set out in our Refund & Cancellation Policy.
How to cancel
- Log in to your VinShips account.
- Open Shipments and choose the shipment.
- Choose Cancel Label.
Do not ship a package with a label you have cancelled. If the carrier scans it, the shipment may be charged again.
Getting your money back
The refund is issued after the carrier confirms the label was not used. Each carrier has its own void timeline, so some refunds take longer than others. How the refund is paid and how long it takes are in our Refund & Cancellation Policy.
Need a different service or address?
Cancel the old label, then open the shipment and choose Duplicate Label. VinShips copies the addresses and package details into a new shipment, so you only change what is different before buying the new label.